If you are not entirely satisfied with the purchase of your product, please contact us within 14 days of purchase at firstname.lastname@example.org. To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. Items that have been opened will not be eligible for return or refund. Return shipping costs will be the responsibility of the purchaser unless otherwise agreed upon.
Please email email@example.com if there are any issues with the product you received and we are more than happy to speak with you : )If you are still wanting to return your unopened product and it is within 14 days of receiving it, please see our Returns Process below.
No RMA is needed and the customer is responsible for return shipping costs. If you have any questions about whether your product is eligible for Returns, please feel free to email us.**Please also note that we do not have a money back guarantee, as CBD does affect everyone differently. We are not able to accept back any product that has been opened or used**
Return & Refund Process:
1) Email us at firstname.lastname@example.org ASAP to alert us that you will be returning your UNOPENED product within the 7-day time limit and to request the Return Shipping Address.
2) Once you have shipped your product back to us – please also email the tracking number to email@example.com so we can keep an eye out for it.
3) Once we receive your package back at our facility and can confirm it’s condition, we will then issue a refund for the unopened product and email you a confirmation. Please allow 7-10 days for the refund to post to your statement.
*If you have any questions regarding our return policy please email firstname.lastname@example.org.*